OUR PLEDGE TO OUR CLIENTS
We promise to do our best to provide high quality haircuts by kid-friendly, talented stylists. As we grow, we will continue to stay on the “cutting edge” of children’s hairstyling and will not sacrifice our quality or compromise our standards.
At KidSnips you can always count on an exciting, wholesome and clean environment for your family.
If for any reason you are not pleased with your haircut or service, please let us know and we will redo the haircut at no charge within 10 days.
Our goal is to ensure that each client, large or small, leaves happy!
LATENESS AND CANCELLATIONS
Please call the salon ahead of time to let us know if you’re going to be late or a no-show.
We know things happen and we understand, but when you don’t call to let us know, it is really hard on everyone involved – our stylists as well as other clients who aren’t able to get in for an appointment. And if you consistently don’t show for appointments without notifying us, we reserve the right to no longer accept appointments from you.
We are happy to refund toys and novelty items within 30 days of the sale if they are in resalable condition and have a KidSnips price sticker or receipt. Hair accessory products are not returnable due to hygiene reasons.
PROFESSIONAL HAIR PRODUCT RETURNS
If you find you are unhappy with a purchase for a professional hair product, please return it within 30 days after the sale date and we will be happy to offer an exchange. Refunds will be given for unopened, unused hair products only.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.