OUR PLEDGE TO OUR CLIENTS
We promise to do our best to provide high quality haircuts by kid-friendly, talented stylists. As we grow, we will continue to stay on the “cutting edge” of children’s hairstyling and will not sacrifice our quality or compromise our standards.
At KidSnips you can always count on an exciting, wholesome and clean environment for your family.
If for any reason you are not pleased with your haircut or service, please let us know and we will redo the haircut at no charge within 10 days.
Our goal is to ensure that each client, large or small, leaves happy!
LATENESS AND CANCELLATIONS
We want to take good care of all of our clients. So please call and let us know if you need to cancel an appointment or are running late (and if you’re more than 10 minutes late we may need to reschedule your appointment).
Calling is a simple courtesy that gives us time to schedule another client who may be waiting to get in – and who knows, you may be in that position yourself one day. In terms of kindness, it’s usually true that what goes around comes around.
We are happy to refund toys and novelty items within 30 days of the sale if they are in resalable condition and have a KidSnips price sticker or receipt. Hair accessory products are not returnable due to hygiene reasons.
PROFESSIONAL HAIR PRODUCT RETURNS
If you find you are unhappy with a purchase for a professional hair product, please return it within 30 days after the sale date and we will be happy to offer an exchange. Refunds will be given for unopened, unused hair products only.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.